Return & Refund Policy

Last Updated: 18 October 2026

At Marvs TCG, we take care to ensure that every order is packed and delivered correctly. Please read our return and refund policy before placing an order.

1. Eligible Returns

Returns or refunds are accepted only if an item arrives damaged or incorrect. We do not accept returns for change of mind, buyer’s remorse, or other reasons unrelated to damage or order errors.

2. Unboxing Video Requirement

A continuous, unedited video of the entire unboxing process is required to claim a return or refund for a damaged or incorrect item. The video must clearly show the unopened shipping package, shipping label, opening of the package, and the item received.

Claims submitted without valid unboxing video proof may be declined because the condition of the item at delivery cannot be verified, subject to applicable law.

3. Reporting an Issue

Please contact us at marvstcg@gmail.com within 48 hours of delivery. Include your order number, the unboxing video, and clear photos of any damage or incorrect items.

4. Resolution

After reviewing the evidence, we may offer an eligible replacement, refund, or other appropriate remedy. Approved refunds will generally be issued to the original payment method, subject to payment-provider processing times.

5. Legal Rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded under applicable law.

6. Contact Us

Store Name: Marvs TCG
Email: marvstcg@gmail.com